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Refund Policy

Last updated: 2026-04-20 · Part of the NOVA empire

Our Commitment

Opportune stands behind every product in the NOVA empire. If the Service does not deliver what was promised, we want to make it right.

1. 7-Day Money-Back Guarantee (First-Time Purchases)

If you are unsatisfied with your first purchase, you may request a full refund within 7 calendar days of the original charge, no questions asked. This applies to:

• First-time monthly subscriptions
• First-time annual subscriptions
• One-time digital product purchases

2. Subscription Renewals

Renewals are not automatically refundable. To avoid being charged, cancel at least 24 hours before the renewal date from your account dashboard. Refund requests on renewals are reviewed case-by-case and are granted at our discretion (typically for unused or lightly-used billing periods within 14 days).

3. Non-Refundable Items

• Pay-per-use AI credits that have been consumed.
• Custom/white-label builds and done-for-you services once delivery has started.
• Third-party fees (Stripe, Whop, payment processor charges).

4. How to Request a Refund

1. Email support with your order ID and a brief reason.
2. We respond within 2 business days.
3. Approved refunds are processed to the original payment method within 5–10 business days (bank/card processing time varies).

5. Chargebacks

Please contact us before filing a chargeback — we resolve 99% of issues faster than banks can. Fraudulent chargebacks may result in permanent account termination and being reported to payment processors.

6. Abuse of Refund Policy

Serial refunders, users who have downloaded substantial materials before refunding, or users who share content externally may be denied refunds and banned from future purchases.

Contact

Refund questions: contact us.